Last Updated: August 2026

At Flamerex, we respect your privacy and are committed to protecting the personal information you provide when visiting or shopping through our website.

This Privacy Policy explains what information we may collect, how we use it, how we may share it, and the choices available to you.

Information We Collect

Depending on how you use our website, we may collect information such as:

Information You Provide

When you place an order, contact us, or interact with our website, we may collect:

  • Name
  • Email address
  • Shipping address
  • Billing information
  • Phone number, if provided
  • Order details
  • Information you provide when contacting customer support

We only request information that is reasonably necessary to provide our services and process your orders.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Website activity
  • Date and time of visits
  • Referring website

This information may help us maintain website security, understand website usage, and improve our services.

How We Use Your Information

We may use collected information to:

  • Process and fulfill orders
  • Process payments through applicable payment providers
  • Ship products to customers
  • Provide customer support
  • Respond to questions and requests
  • Communicate about orders
  • Improve our website and products
  • Detect and prevent fraud or misuse
  • Maintain website security
  • Comply with legal obligations
  • Send marketing communications where permitted and where you have provided the necessary consent

Payment Information

Payments may be processed through third-party payment providers.

Flamerex does not need to store your complete payment card information on its own systems when payment processing is handled by a third-party provider.

Payment providers may collect and process information according to their own privacy policies and terms.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website traffic, and improve your experience.

Cookies may also be used by certain third-party services integrated with our website.

You can adjust cookie settings through your browser. Disabling certain cookies may affect some website features.

How We Share Information

We may share information with service providers when necessary to operate our business.

For example, information may be shared with providers involved in:

  • Payment processing
  • Order fulfillment
  • Shipping and delivery
  • Website hosting
  • Website analytics
  • Customer support
  • Security and fraud prevention

We do not sell your personal information simply because you purchase a product from Flamerex.

We may also disclose information when required by law, legal process, or to protect our rights, customers, website, or business.

Data Security

We take reasonable measures designed to protect personal information from unauthorized access, loss, misuse, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary for business, transaction, customer service, security, accounting, and legal purposes.

The specific retention period may vary depending on the type of information and the reason it was collected.

Children’s Privacy

Flamerex is not intended to knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us at support@flamerex.com.

Your Privacy Choices

Depending on where you live and applicable law, you may have rights concerning your personal information, including rights to access, correct, delete, or limit certain uses of your information.

For example, California law provides qualifying consumers with privacy rights that can include rights to know, delete, correct, opt out of certain sale or sharing of personal information, and limit certain uses of sensitive personal information. Applicability depends on the business and consumer circumstances.

To submit a privacy-related request, contact:

support@flamerex.com

We may need to verify your identity before completing certain requests.

Third-Party Websites

Our website may contain links to third-party websites or services.

Flamerex does not control the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or applicable requirements.

When we make changes, we will update the Last Updated date at the top of this page.

Contact Us About Privacy

If you have questions about this Privacy Policy or how your information is handled, contact us:

Email: support@flamerex.com

Flamerex
5900 Balcones Dr
Austin, TX 78731
USA