At Flamerex, we want your fire safety products to reach you safely and on time. This page explains our shipping, delivery, return, and refund policies.

Shipping Policy

Worldwide Shipping

Flamerex ships worldwide. Shipping availability may vary depending on the destination, product, carrier restrictions, and applicable regulations.

Processing & Delivery

Orders are processed after purchase and shipped to the address provided at checkout.

Our standard estimated delivery time is:

7–10 business days

Delivery times may vary depending on your location, carrier delays, customs processing, weather, holidays, or other circumstances outside our control.

Shipping Address

Flamerex
5900 Balcones Dr
Austin, TX 78731
USA

Tracking Information

When tracking information is available, it may be provided after your order has been shipped. Customers should use the tracking information to monitor their shipment.

If your tracking information shows that an order has been delivered but you cannot locate it, please contact us at support@flamerex.com.

Return Policy

We accept eligible returns within 15 days of delivery.

To qualify for a return, the product must be:

Unused
Unopened
In its original packaging
In its original condition

Opened or Used Products

For safety reasons, opened or used fire safety products cannot be returned or refunded.

This includes products that have been installed, deployed, discharged, activated, or otherwise used.

This policy applies to our fire blankets, smoke alarms, fire extinguishers, fire escape ladders, and other fire safety products.

Return Shipping

The customer is responsible for the cost of return shipping unless the product was received damaged, defective, or incorrect.

We recommend using a trackable shipping service when returning an item. Flamerex is not responsible for products lost during return shipping.

Refunds

Once your returned product is received and inspected, we will determine whether it meets our return requirements.

If your return is approved, the refund will be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, contact us at support@flamerex.com as soon as possible.

Please include your order number and clear photographs of the product and packaging so we can review the issue and provide the appropriate solution.

How to Request a Return

To request a return, email:

support@flamerex.com

Please include:

Order number
Customer name
Product name
Reason for the return
Photos, if applicable

Do not send a product back before receiving return instructions from Flamerex.

Contact Flamerex

If you have questions about shipping, returns, or refunds, contact us at:

Email: support@flamerex.com